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--- interview:technical_support:start [2017/06/02 12:29] – created don.lee
+++ interview:technical_support:start [2017/06/02 16:14] (current) – don.lee
@@ Line 3: / Line 3: @@
 ===== Job Description =====
-  * user support on Windows, outlook/email, internet surfing, antivirus and MacOS
+  * User support on Windows, Outlook/email, Office 365, Internet browsing, Antivirus and MacOS
-  * server support on Active Domain, auto deployment, user control
+  * Server support on Active Domain, User management
-  * network support on routing, VLAN, proxy
+  * Network support on routing, switch, Access Point, VLAN, proxy
-  * need outdoor work (Hong Kong, SZ and GZ)
+  * App and Cloud system testing
-  * travelling to GZ at 0725-0924 and return at 1820-2018
+  * Need outdoor work (Hong Kong, SZ and GZ)
+  * Travelling to GZ at 0725-0924 and return at 1820-2018
-===== Test =====
+===== Interview =====
-==== Network ====
-  * What is the IP address of this computer?
-  * What is a DHCP server?
-  * Is this computer using static IP or dynamic IP? If it is dynamic, how to find out the IP of the DHCP server?
-  * What is DNS server? How to find the IP of the DNS?
-  * What is a Gateway? How to find the IP of the Gateway?
-  * What is the difference between a Router and Switch?
-  * How to setup a VLAN?
-  * How to setup route in Router?
-  * What is VPN?
-==== Printing ====
-  * There is a network printer, but it could not print suddenly. The printer is function correctly, what could be done to check the problem?
-  * How could I find out the printer IP?
-  * Could you find out the user guide of this printer?
-===== Outdoor Record =====
-  * How to record?
-  * Any suggested format?
-===== Languages =====
-^ Language ^ Read ^ Write ^ Listen ^ Speak ^
-| English | | | | |
-| Puntonghua | | | | |
-===== Remote Support =====
-  * Have you use TeamViewer? Remote Desktop Connection? VNC?
-===== Active Domain =====
-  * How to add a new User account?
-  * How to reset another user password?
-  * Any login script experience? How to deploy software via logon script?
-  * Any Group Policy experience? How to deploy software via group policy?
+  * Please bring your certificate
+  * The interview will take about 60 minutes
+  * First part is an onsite test of your computer skills
+  * Second part is a face to face interview